Summary of an opinion article. This text summarizes Dan Mallin's article on internal policies for the use of artificial intelligence, published in Forbes.
In an article, Dan Mallin argues that every company needs a policy for the use of artificial intelligence. For him, institutional silence does not eliminate the risk: employees may already be entering customer data, contracts, and financial information into tools without guidance on limits, security, and accountability.
As an example, the author mentions a case in which Deloitte delivered a report with AI-generated errors to a government agency, including references to nonexistent research, and says that there was a refund and negative repercussions. For him, in smaller companies, similar risks may appear in proposals with fabricated numbers, summaries of confidential terms, and other unreviewed materials.
The author proposes that the policy address authorized tools, permitted uses, categories of data that may or may not be entered into each service, human review of content intended for customers, partners, or regulators, responses to failures, and training. He also advocates for an individual responsible for the policy and quarterly review, because tools and risks would change more quickly than annual cycles.
In his assessment, the policy should be incorporated into the onboarding of new employees, recurring training, and leadership conduct, so that it ceases to be merely a document. He argues that clear rules can reduce hesitation about using AI and help respond to customer questions about data handling, reputation, and trust.
Based on an article published on forbes.com.
This post was summarized from the original publication using artificial intelligence, with human review.